Last Updated: August 10, 2026
At Fulfez, we are committed to delivering high-quality digital products and services that create impactful experiences for our clients worldwide. This Return & Refund Policy explains the conditions under which refunds may be requested for our services and digital products.
This policy applies to:
Website Design & Development Services
Web Applications and Software Development
AI Solutions and Automation Services
Branding and Digital Marketing Services
Digital Products, Templates, and Licenses
Subscription-Based Services offered by Fulfez
Because most of our services are customized and digitally delivered, traditional physical returns are generally not applicable.
A refund may be considered in the following situations:
A duplicate payment or billing error has occurred.
The purchased service cannot be delivered due to reasons solely attributable to Fulfez.
A project has been canceled by Fulfez before any substantial work has commenced.
The delivered service significantly differs from the agreed project scope and our team is unable to provide a reasonable resolution.
All refund requests must be submitted within 14 days from the date of payment.
Refunds are generally not available in the following cases:
Custom development work that has already been started or completed.
Website, software, or application development milestones that have been approved by the client.
Branding, design, consulting, or strategy services that have already been delivered.
Digital products, downloadable files, templates, or software licenses once delivered.
Subscription fees that have already been used during the billing period.
Project delays caused by the client’s failure to provide required materials, feedback, or approvals.
Change of mind after purchasing a service.
Clients may request project cancellation before development work begins. If work has already commenced, Fulfez reserves the right to deduct charges for completed work, resources utilized, and administrative costs before issuing any partial refund.
To request a refund, please contact us and provide the following information:
Full Name
Company Name (if applicable)
Invoice or Transaction ID
Registered Email Address
Date of Payment
Reason for the Refund Request
Email: info@fulfez.org
Phone: +8801805006100
Office Address:
40b Amzad Ali Lane, Kobi Nazrul Islam Road,
Kotwali, Chittagong, Bangladesh.
Once your request is reviewed and approved:
Refunds will be issued through the original payment method whenever possible.
Processing times may vary depending on banks and payment providers.
Approved refunds are generally processed within 7 to 10 working days.
You will receive a confirmation email once the refund has been completed.
Before initiating a chargeback or payment dispute with your bank or payment provider, please contact our support team first. We are committed to resolving concerns quickly and fairly.
Fulfez reserves the right to update, modify, or replace this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on this page.
If you have any questions regarding this Return & Refund Policy, please contact us:
Fulfez
Creating impactful digital experiences that elevate brands across the globe.
Email: info@fulfez.org
Phone: +8801805006100
Address: 40b Amzad Ali Lane, Kobi Nazrul Islam Road, Kotwali, Chittagong, Bangladesh.
